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Delivery Policy

In which countries can I have my order delivered ?

We deliver to most countries in continental Europe, as well as the United Kingdom and North America, Asia under certain conditions.
We can deliver to any address (home, work, etc.) as long as it is complete and accurate.

– Delivery in the United Kingdom under certain conditions:

The price on the website is the price you pay. There is no additional customs fee.
All packages to the UK include a pro-forma invoice with a detailed description of the products and prices.
Please note that random customs checks may delay the delivery of your order by up to 96 hours.

Are the payments secure?

All payments made on our site are secured by Montonio’s online payment service.
All information passing through Stripe is encrypted using the highest level of security available today. Your credit card number is never stored on our servers.

Can I place an order without creating an account?

You can also order our products online without creating a customer account.
In this case, you will not be able to track the status of your order. You will, however, be informed by email.

Can I add a personal message to my order?

You have the option of adding a personal message when you place your order.
During the first step in the ordering process, you will see the question “Order notes” under the summary of your shopping basket. By filling it, you will have the opportunity to add your own personalised message.
You can only add one message per order.

How can I use my promo code?

If you have a discount code or voucher, you can enter it in the summary of your order, just before confirming it.

What payment methods are accepted to place an order online?

We accept many different payment methods: Mastercard, Visa, American Express, Paypal.

What to do if the payment is rejected?

In the event that your payment fails, we invite you to try again.
If the problem persists, please do not hesitate to contact us through this link. (Contact Us)

Is my order confirmed?

Once your order has been confirmed, you will receive a confirmation email. You can also find all the information about your order in the section “My Account”.

Where can I find my order number?

Your order number can be found in your confirmation email. If you have a customer account, you will find it in “My Orders”.

How can I track my parcel?

If you have a customer account, you can track the status of your order at any time through this link. You can also track the status of your order through the emails we send you.

What can I do if my order is damaged?

If your order is delivered damaged, please contact us through this link, attaching a picture of the damaged product so that we can find a solution.

Do you include an invoice in the parcel?

We never include an invoice in our parcels. Your invoice can be downloaded from the “My Account” section and is also sent to you by email when your order is shipped.